Trading Details
| Trading Name: | ImiGO |
|---|
| Office Address | 331, Swallow Street, Iver, SL0 0ER |
|---|
| Hayes Office | 105B, Coldharbour Lane, Hayes Middlesex, UB3 3EF England |
|---|
| Phone | +44 7538489032 |
|---|
| Email | info@imigo.uk |
|---|
| Website | www.imigo.uk |
|---|
ImiGO immigration Advisors respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal data when you contact us, use our website, submit an enquiry, request immigration advice, or instruct us to assist with a visa or immigration application.
This policy is designed to support compliance with the UK General Data Protection Regulation, the Data Protection Act 2018 and relevant data protection principles.
1. Who We Are
ImiGO immigration Advisors is a private limited company registered in England and Wales.
For the purpose of data protection law, ImiGO immigration Advisors is usually the data controller for the personal information we collect and use in connection with enquiries, client matters, immigration advice and visa application services.
2. Personal Information We Collect
- We may collect and process personal information including your full name, date of birth, gender, nationality, address, email address, telephone number, passport details, immigration reference numbers, marital status and details of family members or dependants.
- Depending on the service requested, we may collect information about your current and previous visas, immigration history, travel history, refusals, overstays, employment history, education history, sponsor details, family relationships, financial circumstances, accommodation details and documents needed for Home Office, embassy, consulate, VFS, TLS or other visa application processes.
- Documents we may collect include passports, biometric residence permits or eVisa evidence, share codes, birth certificates, marriage certificates, divorce documents, bank statements, payslips, employment letters, tenancy agreements, sponsorship documents, academic certificates, English language certificates, photographs, travel documents and correspondence from the Home Office or other authorities.
- Some immigration matters may require us to process special category data, such as information about racial or ethnic origin, health or medical circumstances, biometric information, religious beliefs where relevant, and family or relationship information that may reveal sensitive personal details.
- When you use our website, we may collect limited technical information such as IP address, browser type, device information, pages visited, enquiry form submissions, cookies and similar technologies.
3. How We Collect Your Personal Information
- We may collect personal information when you complete an enquiry form on our website, contact us by phone, email, WhatsApp, post or in person, provide documents for assessment or application preparation, use our client portal or student login area, or instruct us to provide immigration or visa services.
- We may also receive information from a family member, sponsor, employer, education provider, authorised representative, the Home Office, embassies, consulates, visa centres or other relevant authorities.
4. Why We Use Your Personal Information
- We use your personal information to respond to enquiries, assess visa eligibility, provide immigration advice and casework services, prepare, review and submit visa or immigration applications, communicate with you about your matter, verify your identity and documents, keep records of advice provided, comply with legal and regulatory obligations, manage payments and invoices, handle complaints, defend or bring legal claims where necessary, improve our services and website, and send service updates where permitted by law.
5. Our Lawful Basis for Processing
- We may process your personal information because it is necessary to provide services you have requested or to take steps before entering into a contract with you.
- We may process information where we are required to comply with legal, regulatory, accounting or professional obligations.
- We may rely on legitimate interests where processing is necessary for our business interests and your rights and freedoms do not override those interests. This may include managing client records, improving services, preventing fraud, handling complaints and protecting our business.
- In some cases, we may ask for your consent, for example for certain marketing communications or where we need your permission to process particular information. Where we rely on consent, you may withdraw it at any time.
- Where we process special category data, we will only do so where permitted by law. This may include where processing is necessary for the establishment, exercise or defence of legal claims, where you have given explicit consent, or where another applicable condition under UK data protection law applies.
6. Who We Share Your Information With
- Where necessary for your matter, we may share your personal information with the UK Home Office, UK Visas and Immigration, embassies, consulates and overseas government authorities, visa application centres such as VFS Global or TLScontact, employers, sponsors or education providers, authorised family members or representatives, translators, interpreters, document checking providers, professional advisers, IT and cloud service providers, payment service providers, regulators, courts, tribunals, law enforcement agencies or public authorities where required by law.
- We will only share personal information where it is necessary, lawful and proportionate.
7. International Transfers
- Immigration and visa applications often involve overseas authorities, embassies, consulates, visa centres, education providers, employers or family members located outside the United Kingdom.
- Where your personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place, unless the transfer is necessary for your visa or immigration matter, required by law, or made with your knowledge as part of the application process.
8. How Long We Keep Your Information
- We keep personal information only for as long as necessary for the purposes for which it was collected, including legal, regulatory, accounting, professional and complaint-handling purposes.
- As a general guide, we may keep client matter records for up to 6 years after the end of the matter, unless a longer period is required due to legal, regulatory, immigration, complaint or claim-related reasons.
- Website enquiry information that does not become a client matter may be kept for a shorter period, unless we need to retain it for follow-up, compliance or record-keeping purposes.
9. How We Protect Your Information
- We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These may include restricted access to client files, password-protected systems, secure email and IT systems, staff confidentiality obligations, document management controls and secure disposal of records when no longer required.
- However, no method of electronic transmission or storage is completely secure. You should take care when sending sensitive documents by email or messaging platforms.
10. Marketing Communications
- We may contact you with information about our services where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us at info@imigo.uk
- We will not sell your personal information to third parties for marketing purposes.
11. Cookies
- Our website may use cookies or similar technologies to improve website functionality, monitor performance and understand how visitors use the website.
- Cookies may include strictly necessary cookies, analytics cookies, functionality cookies and security cookies. Where cookies are not strictly necessary, we should obtain your consent before using them.
- You can control cookies through your browser settings. Blocking some cookies may affect how the website works.
12. Your Data Protection Rights
- Under data protection law, you may have rights including the right to be informed about how your data is used, the right of access, the right to rectification, the right to erasure in certain circumstances, the right to restrict processing, the right to object to processing, the right to data portability in certain circumstances, the right to withdraw consent where processing is based on consent, and the right to complain to the Information Commissioner’s Office.
- Your rights may be limited in some circumstances, for example where we need to retain information to comply with legal obligations, defend legal claims, or maintain professional records.
- To exercise your rights, please contact us by email at info@imigo.uk or by post at ImiGO immigration Advisors, 31 Swallow Street, Iver, Buckinghamshire, SL0 0ER.
13. Complaints
- Please contact us first if you have concerns about how we use your personal information. We will try to resolve your concern as quickly as possible.
- You also have the right to complain to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or through the ICO website.
14. Third-Party Websites
- Our website may contain links to third-party websites, including government websites, visa application centres or other external resources. We are not responsible for the privacy practices, content or security of those websites. You should read their privacy policies before providing personal information to them.
- We will not sell your personal information to third parties for marketing purposes.
15. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The latest version will be published on our website.
16. Contact Us
For any questions about this Privacy Policy or how we handle personal information, please contact ImiGO immigration Advisors at 31 Swallow Street, Iver, Buckinghamshire, SL0 0ER, by email at info@imigo.uk, by phone on +44 7538489032, or through www.imigo.uk.
