| Website | www.imigo.uk |
|---|---|
| Office Address | 31 Swallow Street, Iver, Buckinghamshire, SL0 0ER |
| Contact | info@imigo.uk | +44 7538489032 |
Important: These Terms of Use are a professional draft for website publication and client-enquiry use. They should be reviewed against imiGO current regulatory status, engagement letters, fee structure and complaints procedure before publication.
These Terms of Use explain the rules for using the website www.imigo.uk and for making enquiries to ImiGO immigration Advisors ( "we", "us" or "our"). By accessing or using our website, submitting an enquiry, booking a consultation or sending documents to us, you agree to these Terms.
These Terms do not replace any separate client care letter, engagement letter, fee agreement or written service agreement issued to you. If there is a conflict, the signed client care letter or service agreement will take priority for the services covered by it.
ImiGO immigration Advisors provides immigration and visa-related services, including assistance with UK visa applications, visitor visas, work-related routes, family visa applications, student-related enquiries and other immigration matters, depending on the scope agreed with the client.
The information on our website is provided for general information only. It is not intended to be complete immigration advice for your personal circumstances. Immigration rules, Home Office guidance, fees, documentary requirements and processing times can change without notice.
You should not rely only on website information when making an immigration decision. Proper advice requires an assessment of your personal circumstances, immigration history, documents, eligibility and any risk factors.
Submitting an enquiry, sending documents, speaking to us by telephone, messaging us, or attending an initial discussion does not automatically create an adviser-client relationship.
We will only be formally instructed once we have accepted your matter and, where applicable, issued or agreed the relevant client care letter, service terms, scope of work and fee arrangements.
The services we provide will depend on the matter and the scope agreed with you in writing. This may include eligibility assessment, document review, application preparation, form completion, covering letters, representations, appointment guidance and communication support.
Unless clearly agreed in writing, our services do not include:
You are responsible for providing complete, accurate and honest information. You must tell us about all relevant facts, including previous refusals, overstays, removals, criminal convictions, adverse immigration history, name changes, travel history, family circumstances and any documents that may affect your matter.
You must also:
We may rely on the information and documents you provide. We are not responsible for any refusal, delay, loss, penalty or adverse outcome caused by incomplete, false, misleading, late or withheld information.
You must not provide forged, altered, misleading or unreliable documents. If we have concerns about the authenticity or accuracy of information or documents, we may decline to act, stop working on the matter, or take any steps required by law or regulation.
Our professional fees, payment stages and what is included will be confirmed separately, usually before work begins. Professional fees are separate from Home Office fees, Immigration Health Surcharge fees, embassy fees, visa application centre fees, translation fees, courier fees, priority service fees, English language test fees, tuberculosis test fees or any other third-party costs.
Unless we confirm otherwise in writing, third-party charges are payable by you and may change at any time. We are not responsible for increases in government or third-party fees.
Any refund or cancellation request will be considered in line with the agreed service terms, the work already completed, the stage of the matter and any legal or regulatory requirements.
Where work has already started, we may deduct reasonable charges for time spent, advice given, documents reviewed, drafts prepared, administration carried out and any non-refundable third-party costs paid on your behalf. Government and third-party fees are usually outside our control and may be non-refundable.
We will use reasonable skill and care when assisting with your matter. However, we do not control Home Office, embassy, consulate, visa application centre or third-party processing times. Published processing times are estimates only and can change.
You are responsible for ensuring that you meet immigration deadlines, visa expiry dates, appointment dates and document submission deadlines. You must contact us as early as possible if a matter is urgent.
We cannot guarantee the outcome of any visa, immigration, nationality, sponsorship or travel application. Decisions are made by the relevant authority, based on the applicable law, guidance, evidence and facts at the time of decision.
Any assessment of prospects is an opinion based on the information available at the time and is not a guarantee of success.
Where immigration advice is provided by or through imiGO, it should be provided in accordance with the permissions, authorisation, professional standards and regulatory requirements that apply to the relevant adviser or organisation at the time.
If regulatory details are displayed on our website or client care documents, you should check the latest details before relying on them. If you need confirmation of our current regulatory status, please contact us directly before instructing us.
You agree to use our website lawfully and responsibly. You must not:
All website content, branding, text, layout, design, documents, templates and materials are owned by imiGO or used under licence unless stated otherwise. You may view and download content for personal reference only.
You must not copy, reproduce, sell, publish, adapt, distribute or commercially exploit any website content or client materials without our written permission.
Our website may contain links to third-party websites, including government websites, visa application centres, embassies, test providers or other external services. These links are provided for convenience only.
We are not responsible for the content, accuracy, availability, security, privacy practices or terms of any third-party website. You should review third-party terms and privacy policies before using their services.
Where we provide access to any client portal, student login area or online account facility, you are responsible for keeping your login details secure. You must not share your login details with anyone unless authorised.
We may suspend or restrict access if we suspect misuse, unauthorised access, security risk, non-payment, or breach of these Terms or any client agreement.
We may communicate with you by email, telephone, post, online forms, video call, WhatsApp or other messaging platforms where appropriate. Electronic communication may not always be secure or instant.
You are responsible for checking your messages regularly and telling us if your contact details change. We are not responsible for loss or delay caused by incorrect contact details, spam filters, full inboxes, unavailable phone numbers or messaging platform issues.
We process personal information in accordance with our Privacy Policy. Immigration matters often require sensitive personal data and documents. By instructing us or submitting information, you understand that we may need to process and share your information with relevant authorities and service providers where necessary for your matter.
Please read our Privacy Policy for more information about how we collect, use, store and share personal data.
Nothing in these Terms limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
Subject to the above, we are not liable for losses caused by:
If you are unhappy with our service, please contact us as soon as possible so that we can try to resolve the issue. Any formal complaint should include your name, contact details, case reference if applicable, a summary of the issue and the outcome you are seeking.
Where a regulatory complaints process applies, details should be provided in the relevant client care letter or on request. You may also be able to contact the appropriate immigration advice regulator where applicable.
We may refuse to act or stop acting where there is a conflict of interest, non-payment, abusive behaviour, misleading information, suspected fraud, regulatory restriction, loss of trust and confidence, or any other reasonable professional reason.
If we stop acting, we will take reasonable steps to explain the position and, where appropriate, tell you about any immediate deadlines that are known to us.
We may update these Terms from time to time. The updated version will be published on our website or made available on request. Your continued use of the website after changes are published means you accept the updated Terms.
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes arising from or connected with these Terms, subject to any mandatory consumer rights or regulatory rules that apply.
If you have any questions about these Terms, please contact:
ImiGO immigration Advisors at 31 Swallow Street, Iver, Buckinghamshire, SL0 0ER, by email at info@imigo.uk, by phone on +44 7538489032, or through www.imigo.uk.
